Return, Refund & Cancellation Policy

  1. Pack all the items in the original packing. Items bought as sets must be returned in sets.
  2. Share a return request at mail id- support@rhinokraft.in
  3. Submit a copy of the invoice, specify the preferred method of refund (Default: Transfer to the bank account).
  4. Send the parcel to the warehouse address: Shri Umra Devi Enterprises, J21 First Floor, Paryavaran Complex, Neb Sarai, IGNOU ROAD, Delhi 110068

After you have sent the parcel, please inform us by sharing the tracking number of the courier slip of that by sending an email to support@rhinokraft.in Shri Umra Devi Enterprises, J21 First Floor, Paryavaran Complex, Neb Sarai, IGNOU ROAD, Delhi 110068

ELIGIBILITY OF ITEMS FOR CANCELLATION, RETURN OR EXCHANGE

Cancellation

If you cancelled your order before shipment, we will initiate your refund immediately after you submit your cancelation request.  No cancellation request will be accepted post-dispatch. Complete refund of cancelled item will be processed except transaction charges if any with in next 4-5 working days

Return Policy

There are a few important things to keep in mind when returning a product you purchased from the RhinoKraft Online Store:

  • You have 7 calendar days to return an item from the date you received it.
  • Please ensure that the item you’re returning is unopened and is in original packaging as you received it.
  • Refund will be made for the entire cost of returned item excluding shipping cost and applied taxes if any with in next 4-5 working days
  • Upon receipt of your package with the item in it, we will initiate the refund process after verification of returned item. The refund will be made to the same payment option(s) originally used to pay for the order.
  • For any manufacturing defect in the product supplied by RhinoKraft, replacement will be provided by RhinoKraft. Return freight of defective material will be borne by us and new will be sent at our cost too.

Do Not Accept Damaged / Defective Goods Delivery:

  • As a Adventure Gear company, we have high standards of quality check and pre-shipment verification process in place. If a product is damaged during delivery to you via a freight carrier, note the damage on the carrier’s delivery receipt and do not accept the consignment.
  • Please email us pictures and other details like no of damaged goods, type of damage etc. at support@rhinoKraft.in. Also request you to call our customer care no. 9717211855 to update.
  • We will reprocess the order immediately after getting intimation.